Arvo Shop handles direct customer orders for products delivered within Bangladesh. Please review the product information, price, quantity and delivery details before confirming an order.
After delivery
Once a product has been successfully delivered and received by the customer, the order is generally not eligible for return or refund.
At the time of delivery
Please check the package and product when receiving the order. If the delivered product is wrong, damaged, defective or materially different from the confirmed order, contact Arvo Shop promptly with the order number and relevant details so the issue can be reviewed.
Cancellation before dispatch
Before dispatch, a customer may contact Arvo Shop to request cancellation. Cancellation is subject to the order status and whether dispatch or delivery processing has already started.
Exceptional cases
Arvo Shop may review exceptional cases based on the facts of the order and available evidence. This policy does not exclude any remedy or obligation that may apply under applicable law or official consumer-protection requirements.
How to contact us
Use the support phone number or other contact method listed on the website and provide the order details so the request can be checked efficiently.